SKY FOR EUROPE FAQ

--->>> Requirements
To receive Sky TV in Europe you need:
1. A Sky Digibox digital receiver that decodes the Sky digital channels. As it's name suggests this is the ONLY type of decoder that will do this.

2. A Sky Subscription which means a twelve month contract with Sky. As such you will be supplied with a Sky viewing card to decode your chosen package of channels.

3. A satellite dish; the size of the dish required will depend on your location in Europe. Orientation of the dish is constant at 28deg. east of due south (Astra2). The elevation will differ from location to location.

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SKY COVERAGE IN EUROPE.
The areas outlined can receive Sky Tv

Questions and answers

Q: Reputation, why sholud i choose ViasatElectronic's Sky Europe?
A: We are proud to enjoy our reputation. We are one of the only agents who are able to offer Sky subscriptions direct to all countries outside the UK. Other advantages of using our services are: pay-per-view... all Box Office events using a digi dialer... With us your subscription is paid monthly direct to Sky on your credit card . Therefore, if you experience any viewing difficulties, you are able to control payment.

Monthly subscription payments help you to spread your bills evenly over the year. We also allow upgrading to a higher package or extra service at any stage of your subscription , we do not charge extra for arranging this (unlike some of our competitors). Again, only Sky cards net offers this facility at no extra cost. We have a team of professionals who are there to help. Who else apart from Sky can offer you this service?

Q:How long does it take to get everything arranged?
A:Delivery usually takes about 2 to 10 working days after we receive payment depending on the shipping options you have selected.

Q:Guarantee?
A:We only sell new equipment and offer a full 12 month warranty on all boxes we sell. We operate a return and replace policy and swap out faulty boxes.

Q:Is this legal?
A:Sky has acquired the broadcasting rights to transmit it's services (movies etc.) via satellite to the UK and Ireland only and is therefore not allowed to have subscribers outside this area. We arrange your subscription using a UK address so that Sky is under the impression that you are in the UK and Sky is therefore acting in good faith. What we are doing is not illegal under European law and if you subscribe through us it is not illegal either. Sky on the other hand can not be seen to permit or promote such activities. Therefore it is very important that you always deal through us. If Sky became aware that you are using your viewing card outside the UK they would deactivate it.

Q:How will my Sky digital equipment be delivered?
A:After we receive your order we activate the card in the digibox and then pack everything and send it to you via DHL. You can follow the delivery progress on DHL's website using the tracking number we send you. We ship on the same day with orders received before 1pm when possible.

Q:What if Sky changes the Viewing Cards?
A:Sky only change the Sky Viewing Cards to improve the technical standard or once the existing ones have been hacked and pirated Sky Viewing Cards have become available. If that happens, you will receive your replacement card well in advance.

Q:Are these original Viewing Cards?
A:All our products are genuine. They are not pirated Sky viewing cards. Someone offering you pirate cards is committing fraud. What's more, according to European law, the use and possession of pirate Viewing Cards is illegal.

Q:How long is a viewing card valid for?
A:It is valid for as long as you pay the Sky subscriptions. It will not be swapped or replaced unless Sky is replacing for newer generation viewing cards or your card is damaged (does not happen when used properly).

Q:How does Sky Box Office / PPV / pay-per-view work?
A:To order PPV events you will need to purchase our telephone adaptor which will allow the box to automatically contact the Sky PPV centre and authorise your card for the event.

Q:Do I get a TV guide with my Sky subscription?
A:A TV guide as such does not come free with a subscription. There is a magazine called "Sky Guide" which is issued to every subscriber but this does not contain any TV listings whatsoever. The magazine is basically a source of revenue from advertising and also a VAT fiddle. We do not send these magazines on to our customers as we feel no one will be prepared to pay extra for the postage.

Q:Satellite Times, programme guide, tv guide
A: You can see a programme guide via Videotext, Sky EPG (on-screen Electronic Programme Guide) or over the internet.

Select the “TV GUIDE” on the left hand menu bar on this site.
www.mediauk.com
www.digiguide.com

Q:What if Sky switches the viewing card off?
A:Sky will only switch off a Sky viewing card if the monthly payment is not made. This can happen if you get a new credit card or loose the credit card used with Sky .In this even please contact us with your new card number and we will update your contract with Sky.

Q:I feel uncomfortable giving out my credit card details
A:We handle all information regarding our customers (past and present) with utmost confidentiality and such information is never stored on a computer that is in any way connected to the internet, either directly via modem or indirectly via a network.

Q:But don't I need to have a British credit card?
A:No! We can accept Mastercard and Visa from any country.

Q:Sky took too much off my credit card
A: Sky can take 2 months subscription at the start of the contract term . You then have 1 month free at the end of the subscription. If it is not the start of your subscription and you feel Sky have made a mistake please send us a copy of your credit card statement and mark the wrong deductions on it. We will take care of it for you.

Q:I would like to change my current viewing option
A:Please contact us stating the channels you would like to add or lose. Then leave your Sky digibox switched on and we'll take care of the rest.

Q:Advantages with Sky digital
A:You decide what you watch and when you watch it
- there are over 100 channels (there will be 120 - 170)
- CD-quality sound, studio-quality pictures
- up to 44 CD-quality radio channels without commercials or DJ-ing
- 12 movie channels
- much wider selection of channels
- many new channels that were not on analogue (3 new MTVs, 8 different Discovery Channels)
- interactive TVguide (EPG) guides you through all channels making a TV magazine obsolete
- Sky Sports Extra lets you choose from which angle you watch Sports, you can also get
background information, summaries and much more.

Q:Connection to the telephone line?
A:In the UK you can get the digibox for free (or nearly free) but you must agree to connect it to the telephone line for 12 months according to the terms and conditions of the "interactive contract".
Outside the UK it cannot be connected to the UK telephone line and therefore the digibox must be bought non-subsidised. We only sell non subsidised boxes so they can be used outside the UK.

Q:Can I get Sky TV where I live?
A:You can get Sky TV all over Europe, partially even outside Europe. To find out if you can receive Sky TV where you live see the Astra 2A North Beam, Astra 2A South Beam and Astra 2D footprints below.

Q:Double billings on credit card, wrong billings on credit card?
A:Please do not waste time in sending us a copy of the credit card statement which shows the payments wrongly taken off your credit card. You must notify us within 4 weeks of receiving the statement. Clearing this with Sky may take up to 6 weeks.

Q:Can I take over an existing contract from a friend?
A:No you cannot take over an existing contract. If you want to subscribe to Sky, you will have to take out a new contract.

Q:I would like ITV , Channel 4 & Channel 5
A:You get these channels for free with a Sky digital subscription. Most people not looking for premium channels purchase the "Value pack" to give them these channels ( + some entertainment channels).

Q:My monthly billing has risen, why?
A:Sky have raised their prices. The price rise will not effect you within the first 12 months of a subscription.

Q:Sending goods via Cash on Delivery
A:We do not deliver anything COD (cash on delivery). All our goods are dispatched after payment has been received.

Q:I haven't got the viewing package I selected
A:Please notify us of the package or channels you miss or don't want. Make sure you leave your digibox switched on and connected to the dish.

Q:I can't getBBC, ITV, ITV 2, Hallmark and all the Disney Channels
A:If you cannot receive these channels then you have one of the following problems:
- your dish is too small or is incorrectly aligned (check the Astra 2D footprint)
- your lnb is not a universal lnb
- your lnb is broken or incorrectly aligned (skew)
- your digibox and lnb are incompatible (Panasonic digibox and Grundig lnb)

Q:Does the digibox support DiSEqC?
A:No the digibox does not support DiSEqC. It has to be directly connected to a satellite dish receiving signals from Astra 2 positioned at 28.2 degrees east or you have to connect it to a multiswitch that allows the inputs from the Astra2 satellite to be passed through by default.

Q:Minimum length of subscription contracts
A:12 months with Sky digital.

Q:I sometimes lose channels and the next day they're back again
A:We are often contacted by our clients or prospective clients living on the Costa Blanca or indeed in parts of Spain such as Madrid and the Costa Del Sol and asked, why it is that all the Sky Channels aren't available all the time. The answer is quite simply a combination of the geographical location and the footprint of the Astra 2A digital satellite. The Channels broadcast by Sky on the "North Beam", e.g. Sky Sports 1, Sky Sports 2, Granada+, Breeze, History Channel (and the rest... you know which ones they are!) tend to disappear at the same time everyday and then reappear much later or not at all the same day, only to be back to normal early morning the next day and so on.. If you look carefully at the "North Beam" footprint, the sizes in centimetres are Astra's recommended dish size required along the lines of the footprint. So for example if you lived in France or the U.K. a minimum dish size of
50cm is recommended. The extreme limits of the footprints are marked by the last ring on the outside. This is where a minimum dish size of 120cm is recommended. That's exactly where you are, right on the edge of the footprint at the weakest point where the larger dish size is required. If you look carefully near southern Italy, the 120cm limit of the footprint
suddenly bends in to the west and then a bit further north curves round and bends out again to the east. Effectively isolating southern Italy from receiving all channels Broadcast on the "North Beam" ( Why doesn´t the "South Beam" do the same thing? )
As the day progresses due to the earth's rotation and also its inclination the effect on the footprints is that they "wobble" and move to the West several hundred miles ( this has no effect on UK viewers as they are in the middle of the high signal strength area ). Gradually however, the "boot" shape of the 120cm line moves to the west until by mid afternoon its over the Costa Blanca and mid Spain effectively moving us out of the reception area. Then by the next day due to the rotation of the earth the "boot" has moved back again over southern Italy and hey presto were back on the air again. This explains why as the day progresses the weak "North Beam" channels start breaking up or "blocking", that is the effect on the screen that breaks up the picture and makes it look like a jigsaw puzzle.

For a detailed look at transponder coverage please see http://www.lyngsat.com/dig/skyuk.shtml for a channel list

and for coverage maps see link see also our ASTRA COVERAGE GUIDE . This guide is compiled by customers and are actual dish sizes being used.

Q: My Digibox doesn't work properly
A:you will need to reboot your digibox by doing the following...
- remove the electricity lead from the back of the digibox
- remove the viewing card from the slot on the front of the digibox
- wait 30 seconds
- reconnect the electricity lead to the digibox
- reinsert the viewing card properly into the slot marked "Sky viewing card"
- switch the digibox back on

Q:My Digibox still doesn't work properly
A:You will need to force a software download to your digibox by doing
the following... (after you have made completely sure your digibox is receiving
a signal from the correct satellite)
- remove the electricity lead from the back of the digibox
- press and hold the BACKUP button on the front panel of the Digibox
- reconnect the electricity lead to the digibox
- let go of the BACKUP button as soon as you get an on-screen message
- wait for the system to return to the EPG